How The Hotel Receptionist Knows The Needs of Hotel Guests
How the Hotel receptionist knows the needs of Hotel guests - as explained above that guests are distinguished of their kind because of their different needs. Please read the link below to find out about the types of hotel guests.
A hotel receptionist should know what are the expectations of a guest. Because guests come to the hotel and stay in a hotel other than because he is far from home where he lived. Hotel guests also want to get a comfort and satisfaction where they live or stay.
The needs of hotel guests is a condition to have something that he does not have, and something that should be there for him. The wishes of hotel guests is a condition that is felt less by a guest against what is not on him. While the guest satisfaction is a situation in a hotel guest, where he has managed to get something of his needs and wishes.
Therefore, hotel guests from different countries who come and stay in a hotel are of course each have different objectives according to their needs. But in general, Maslow's theory suggests that every individual has a certain level of need of the lowest need to be the highest need, and when one of the lowest level needs is fulfilled, then the other needs Higher will follow it to be fulfilled.
The fourth level of guest necessity is the service, and the last level of guest needs is the conducive atmosphere of the hotel. It can be said that a hotel guest in determining his choice to come and stay in a hotel was heavily influenced by the need factor in his tang and also influenced the level of service he hoped for. Therefore, a hotel receptionist needs to know the needs of hotel guests and destinations from hotel guests come to stay at the hotel.
2. Safety deposit boxes are available at the front office cashier or in each of the hotel's guest rooms. The function is to store valuables belonging to hotel guests: Passport, jewellery, money and others.
3. There is a parking area available for private, secure guest vehicles.
4. Beach Guard is available, if the hotel is close to the beach, to protect the hotel guests bathing or swimming on the beach.
5. All guest room facilities meet the standard so as to provide a sense of comfort and safety for all staying guests
6. There is room for storing guest bags or luggage and other guest's belongings.
7. If there are belongings owned by the guest left in the hotel room, then the goods are kept lost and found or in the arrangement of Tata Graha (Houskeeping Office).
8. All phones entering the hotel for the guest must be through the operator because guests want to feel the stay in the room without getting unwanted phone interference.
How Does The Hotel Receptionist Know The Needs of Guests?
The needs of hotel guests is a condition to have something that he does not have, and something that should be there for him. The wishes of hotel guests is a condition that is felt less by a guest against what is not on him. While the guest satisfaction is a situation in a hotel guest, where he has managed to get something of his needs and wishes.
Therefore, hotel guests from different countries who come and stay in a hotel are of course each have different objectives according to their needs. But in general, Maslow's theory suggests that every individual has a certain level of need of the lowest need to be the highest need, and when one of the lowest level needs is fulfilled, then the other needs Higher will follow it to be fulfilled.
Hotel Guest Needs
The hotel's first level of need is a restaurant and accommodation (rooms). The second level of guest needs is hotel facilities such as secure parking area, safety deposit boxes, security guard, and other facilities that make guests feel comfortable. The third level of guest needs can be seen by the facial expressions of the hotel's sincere, friendly and courteous staff in welcoming hotel guests.The fourth level of guest necessity is the service, and the last level of guest needs is the conducive atmosphere of the hotel. It can be said that a hotel guest in determining his choice to come and stay in a hotel was heavily influenced by the need factor in his tang and also influenced the level of service he hoped for. Therefore, a hotel receptionist needs to know the needs of hotel guests and destinations from hotel guests come to stay at the hotel.
Hotel Guest Security
Hotel guest safety is a safe feeling guests feel when entering the hotel area to check in (stay) until the guest leaves the hotel (check-out). The hospitality of the receptionist who welcomes guests at check-in is their initial security (hotel guests). Therefore, a hotel receptionist must always provide excellent service to every guest who comes to the hotel.Facilities Available In The Hotel To Ensure The Safety Of Guests, Including:
1. When guests enter the hotel's surroundings, there is a security guard in the main door.2. Safety deposit boxes are available at the front office cashier or in each of the hotel's guest rooms. The function is to store valuables belonging to hotel guests: Passport, jewellery, money and others.
3. There is a parking area available for private, secure guest vehicles.
4. Beach Guard is available, if the hotel is close to the beach, to protect the hotel guests bathing or swimming on the beach.
5. All guest room facilities meet the standard so as to provide a sense of comfort and safety for all staying guests
6. There is room for storing guest bags or luggage and other guest's belongings.
7. If there are belongings owned by the guest left in the hotel room, then the goods are kept lost and found or in the arrangement of Tata Graha (Houskeeping Office).
8. All phones entering the hotel for the guest must be through the operator because guests want to feel the stay in the room without getting unwanted phone interference.
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