Hotel Reception and How Receptionists Receive Guests
Hotel reception and how receptionists receive guests - The main task of a hotel receptionist is to sell the room and receive the hotel guests (receiving the guest) who arrived, whether the hotel guests who have booked the room beforehand (reservation) or hotel guests Come directly without booking a room in advance (walk in guest).
How Receptionist Hotel accepts Hotel guests
The tasks entrusted with hotel management should not be wasted. This responsibility should be able to excite a receptionist to welcome hotel guests. A good welcome is the beginning of a process of service. The appearance of a receptionist and a welcome given to the arriving hotel guests will greatly affect the guest's impression (Gues impression) on the management of the hotel, employees, and service as a whole.
Hotel Reception Procedures In Guest Receive
Don't Choose Love
Services must be provided to all guests regardless of nationality, race, religion, age, gender, acquaintance or not, etc.
Prioritize In Welcoming Hotel Guests
If you are busy working on a job, pause and prepare yourself to welcome the hotel guests arriving (check-in)
How The Hotel Receptionist Welcomes New Arriving Hotel Guests
Listen to the hotel's requests or wishes and also provide the necessary information and choose a room according to the hotel's guest request. Thus, hotel guests will feel the hospitality, familiarity, and willingness of the hotel receptionist in providing service. Hotel guests will be impressed and feel no stranger in the actual environment for him. The hotel's guest satisfaction is the goal of the management of a hotel, because the satisfaction that the hotel's guests feel is a powerful promotional tool for the hotel.
How a receptionist welcomes individual guests arriving without a room reservation (Walk-In Guest)
A skilled and courteous hotel receptionist can create an efficient and enjoyable service for hotel guests is a requirement to provide good service to every hotel guest. As for the exact steps in accepting guests arriving without reservasu the room is as follows:
1. Welcoming The Guest
Every guest who check-in at the hotel, whatever the reason and needs, must be greeted with a friendly and natural smile. The receptionist must show hospitality and smile when receiving and talking to hotel guests. This is done to show that the receptionist is ready to help each hotel guest. And here is a simple example of welcoming hotel guests arriving without a reservation:
"Good morning (afternoon or afternoon), father/mother. Welcome to Narzawi Grand Hotel. What we can help ".
While in welcoming guest subscriptions, the receptionist can say in the following way:
"Good morning/afternoon/afternoon, Mr. Agus. Welcome back to our hotel, glad to meet your father or mother ".
2. Giving The Information
To provide information to each guest checking in at the hotel is none other than to welcome the guest's needs. In this regard the room facilities and other facilities in a hotel.
Try to sell the room to every hotel guest from a valuable room, but do not impress the force. In selling hotel room, avoid mentioning room price, but sell room facilities to the guest. Because when listening to the room facilities, it is by itself when the hotel guests listen to the explanation from the receptionist about the spacious or luxurious room facilities, the price of the expensive room becomes very cheap.
The purpose of selling room facilities is to motivate hotel guests to feel impressed and more steady in doing their choice.
3. Registering Hotel Guests
After the guest decides to stay at the hotel, the next step to be done by a receptionist is to register guest with registration Card (registration card). Any person who decides to stay at the hotel must fill the registration card provided by the hotel. This is a guest data source for the hotel and the hotel is required to report the number of guests staying or staying with the local police.
The type of registration card in each hotel differs from its shape and appearance. But in principle the filling process is the same, because the data requested from the guest is the same. Registration is the hotel's guest registration process upon check-in at the hotel and guests have decided to stay at the hotel. Its filling is as follows:
First Guest
If the hotel is in low season, the registration card is fully filled by the hotel guest. Whereas if the hotel is in peak season, charging the registration card is done by the hotel receptionist by requesting the hotel guest ID and hotel guests are required to sign it. Once the charging process is complete, the guest ID will be returned to the relevant guest. To do this the receptionist can ask Bellboy to drop the ID to the room where the guest is located.
Regular Guest
For guests who are already a hotel customer, the hotel will provide a pre-registration card to the guest. Guests simply give a signature because the guest data already exists on the guest history card.
Conclusion
That's how a hotel receptionist accepts hotel guests, because the first impression of hotel guests is that the hotel's service and facilities can be recognized from the front of how the hotel receptionist welcomes hotel guests and treats hotel guests.
