Job Description The Hotel reception (Job Description)

Job Description The Hotel Reception (Job Description) - At a hotel is none other than as a detail or a broad picture of the scope of work, purpose, and responsibility that closely relates to a person's position In a hotel.

The Hotel Reception task (Job Description)


Image of Job Description The Hotel reception (Job Description)


Furthermore, based on the task description can be made Job Specification or often referred to as the Person Specification, where required the requirements of expertise or specific specificity and tempers or personality to run a Job. As for the information needed in drafting a Job Description, among others are:


  • Performance of tasks
  • Equipment used
  • The materials used in the task
  • Networking and job relationships with the closest work
  • Immediate explanation of superiors and subordinates

Classes In Departments And Income

Related to Job Description, Michael L. Kasavana (1992:64) stated that: Job Description is a detailed list of all the main tasks of a job that also concerns things like: System relationships and work reports, Additional tasks, job conditions, weights, and equipment needed. Job Description also presents a series of jobs, job titles and used equipment, as well as elaborating on the intricacies of a post, and a Job Description created or written in a form.

Benefits Of a Job Description For a Hotel

Job Description is very great benefits for the operation of a hotel and in particular smooth operation in the parts of the department. Next can be seen sample Job Description a middle hotel receptionist as below:

  • Hotel Reception Job Description
  • Position: Hotel Reception 
  • Hot:p Guests (Reception Section) 
  • Department: Hotel Front Office
  • Responsibilities: Responsible to the front desk supervisor (Reception Suverpisor)

Duties And Responsibilities Hotel Receptionist:

1. Maintain the accuracy of the room shelf (if the hotel operates manually)
2. Check good room order for the arriving (check-in) today and the readiness of the rooms. And it can be seen at:

  • Expected Arrival List
  • Today's reservation rack or
  • Correspondent Reservation
Before the rooms in the block, the room must be first set (room assignment).

3. Counting the number of rooms available (whether or not the room will be sold today). This is often done when the room occupancy rate is high

4. Make VIP Guest Prep

5. Make Group guest preparations

6. Receive individual guests arriving on a walk-in guest

7. Accept individual guests with reservation

8. Accepts VIP guests

9. Accepted group Guests

10. Compile a Room Sales detail report

11. Compile the room Sales recapitulation report

12. Arrange guest in the House list

13. Drafting the guest report is expected to expected departure list

14. Handles guests checking out

15. Handling Room Change

16. Handling guest complain complaints.

Note : About What to Know About Duties and Responsibilities of Hotel Reception

Number 1 to 6 prepares room sales
Number 7 to 9 carrying out room sales
The number 10 to 16 reported room sales.

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