Receptionist and terms to be Hotel reception

Receptionist and terms to be Hotel reception - The hotel reception is a very convenient function, because the hotel receptionist is a reflection of a hotel. The hotel's image will depend heavily on the hotel reception. Thus the employee who is appointed by the hotel should be a professional and good personality.

Terms Of Becoming a Reliable Hotel Receptionist


Image of Receptionist and terms to be Hotel reception


If the hotel guest on his visit to a hotel gets a poor image, it will negatively affect the guest's visit in the future. Therefore it takes several reasons in choosing a hotel receptionist.

4 Reasons Why Hotel Receptionist Is Very Important For Hotel Guests

  • Guests do not hold contact or relationship with the hotel management but with the hotel reception
  • Good hotel receptionist behavior can convince the guests that they (hotel guests) will enjoy their visit to the hotel.
  • The hotel receptionist is a source of information and assistance for the guests, hotel guests feel that the receptionist can easily and professionally handle every hotel guest question
  • The receptionist is the person or officer who sets the hotel standard in all departments that are in the eyes of hotel guests.


Given the importance of receptionist position in a hotel. In the book Front Office Training Manual (1982:12), Sudhir Andrews explained that the terms of the Department of a receptionist are as follows.

5 Hotel Reception Terms

1. Salesman (kewiranidemonstration)
A receptionist should be able to encourage guests (to motivate the guest) to spend money at the hotel as the receptionist's assignment is to sell rooms and other hotel facilities.

2. Problem Solver (Troubleshooter)
Because the front desk is strategically located, the guess hote with its various interests tends to contact the Front Desk for assistance in solving the problems faced or to convey the complaint related to the service, Facilities, and the behavior of the hotel's employees. What needs to be remembered by the hotel receptionist and in his efforts to help solve the problem is he should always act diplomatically and able to solve problems quickly.

3. A Reference Point
Guests need information or they convey information to be forwarded. The hotel receptionist is the attendant they will contact. In this case, anything related to hotel guests relating to various departments at the hotel is also generally done through the hotel reception. Therefore, the skills to receive and forward information need to be owned by the hotel receptionist.

4. Coordinator (coordination)
Activities conducted in various departments of the hotel are aimed to facilitate the palate and provide satisfaction to the hotel guests. Corresponding to its function as a liaison. The hotel receptionist needs to coordinate with other departments, such as: travel agent, airline agent, and other useful to provide good service for hotel guests.

5. Image Builders
Front Desk is a hotel showroom, because it is located in a strategic place and easy to find or easy to reach by hotel guests. The receptionist has the opportunity to develop the image of the hotel with good looks, polite and well-efficient communication.

Conclusion

That is the condition of being a hotel receptionist, in addition to the above factors, to appoint someone to serve as the receptionist of the hotel, it is also worth noting or supported by factors of work experience and education.

Popular posts from this blog

Understanding Hotel Guest And 8 Types of Hotel Guests

Image
Understanding Hotel Guest And 8 Types of Hotel Guests - what are hotel guests? Hotel guests are the guests who come from different countries and stay at a hotel and each of them has different objectives according to their needs. To be grow up A hotel business is determined by the number of hotel guests. Because hotel guests, whether staying or using other hotel services, are the source of income or the income of a hotel business. Hotel Guest Types To Know Before we break down further about hotel guests, we first need to discuss the definitions of hotel guests, as quoted from several sources. According to the book establishment of the Business Regulations Hotel Business Regulation (1992:2) is stated that: hotel guests are persons who stay and or use other services provided by the hotel. Hotel guests are further, Paul B. White and Helen Beckley (1975:1) in his book Hotel Reception explains the following guests: Hotel guests are the most important people in the h
Read more

Hotel Reception and How Receptionists Receive Guests

Image
Hotel reception and how receptionists receive guests - The main task of a hotel receptionist is to sell the room and receive the hotel guests (receiving the guest) who arrived, whether the hotel guests who have booked the room beforehand (reservation) or hotel guests Come directly without booking a room in advance (walk in guest). How Receptionist Hotel accepts Hotel guests The tasks entrusted with hotel management should not be wasted. This responsibility should be able to excite a receptionist to welcome hotel guests. A good welcome is the beginning of a process of service. The appearance of a receptionist and a welcome given to the arriving hotel guests will greatly affect the guest's impression (Gues impression) on the management of the hotel, employees, and service as a whole. Hotel Reception Procedures In Guest Receive Don't Choose Love Services must be provided to all guests regardless of nationality, race, religion, age, gender, acquaintance or
Read more

9 Properties Of The Receptionist And The Role of The Hotel Receptionist

Image
9 Properties Of The Receptionist And The Role of The Hotel Receptionist - The receptionist is an indispensable person in a company, because a receptionist becomes the most first to welcome guests who come to the company, especially The hotel receptionist is the most important person for a hotel business. How to Become a Professional Hotel Receptionist And the receptionist is much in touch with hotel guests, and a receptionist should have a good nature and attitude towards hotel guests. And this is the nature that a hotel receptionist should have according to Sudhir Andrews (1982:17) is as follows: 9 Properties A Receptionist Must Have : Have a habit to look good and tidy in the workplace. Uniform should be treated (washed clean and ironed) with Good to keep it clean and tidy. Self-care; This is an absolute thing for a hotel receptionist Have confidence Able to communicate well and clearly and properly Has the ability to remember the hotel's names and f
Read more