Room Reservation Issues, Guest Registration And Hotel Room Status
Room reservation issues, guest registration and Hotel room Status - As the receptionist is always trying to be skilled and inspiring, because a hotel receptionist is not separated from the problems related to hotel guests, hotel rooms, hotel services and others in regard to hospitality.
How Receptionists Solve Hotel Guest Problems and Hotel Rooms
Said who a receptionist was easy task? As the front and first person encountered by hotel guests is the receptionist, so the assignment of the receptionist should know about what kind of problems to be faced, the type of guest like what comes to the hotel and know about the hotel room sttus. So let's know what is the problem facing a hotel receptionist.
3 Hotel Room Reservation Issues
1. Problem Source For Receptionist In The Reservation Process Hotel Room
The source of the problem for a receptionist in the hotel room reservation process for hotel guests can sometimes be inevitable, and that is why it is a mistake of ourselves.
Sources of problems and barriers that allow room reservations not to run in general are as follows:
A. Data available room is inaccurate, such as:
- How many rooms were booked
- How many rooms are left or still available
B. Doubts in accepting room reservations
We should accept the room reservation, but we reject it
C. The forgetting in releasing a room that is already in the block for group guests on time
Guests who change the check-in schedule, if not executed immediately, will cause problems because rooms for group guests are many
D. Error in the reservation of the room by date of arrival or alphabetical order.
E. Accuracy gets room rates in Package room reservation
Reservation clerk is wrong in block room, for example it blocks standard room, while hotel guests actually want to ask for deluxe room
F. Less capable in preparing number No Show, Understay, Overstay, and its impact on the number of expected guests.
This can be solved by obtaining guest data, such as data in relation to the date, day, hour and arrival of the guest.
G. Failure to obtain all information to complete the room reservation record.
The recording process works well, for example:
If the guest completes the warranty card completely and correctly
If we can fulfill the room request fully and correctly
When the receptionist performs in an efficient, precise, fast and correct way.
2. Source Causes Problems or Barriers To Reception In The Guest Registration Process
Things that can be the cause or the smooth blocking of the hotel guest registration process are as follows:
A. Information about the available rooms is not accurate caused by the determination of the room is not good, for example:
The receptionist sends guests to the room with OO, CO, OC status and so on. This is due to inaccuracy in determining the hotel room.
B. Failure to obtain information about hotel guest departure date
C. Checking the status of the room related to the houskeeping report is not performed properly.
D. No guest correspondent documents are required, for example: uncertain about payment, special matters, and about the wishes of guests.
E. Failure to correctly set the price of the room accurately
For example, the contract room price must be a contract document.
3. Source Cause Problems Receptionist In Process Room Status
Things that usually cause failure in the process of the room status, such as:
A. Information that is less accurate in the room single arranged by Housekeeper.
Information sent by the Housekeeping Office staff are not with the actual to the front office
B. The lack of information provision of the relevant departments between
C. Error in keeping accurate information in room rack.
Hotel Room Status
What should the receptionist do to get accurate hotel room status in the front office?
- Works equally well with Housekeeper Departement.
- Match room status with Housekeeper Report.
