Understanding Hotel Guest And 8 Types of Hotel Guests

Understanding Hotel Guest And 8 Types of Hotel Guests - what are hotel guests? Hotel guests are the guests who come from different countries and stay at a hotel and each of them has different objectives according to their needs. To be grow up A hotel business is determined by the number of hotel guests. Because hotel guests, whether staying or using other hotel services, are the source of income or the income of a hotel business.

Hotel Guest Types To Know


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Before we break down further about hotel guests, we first need to discuss the definitions of hotel guests, as quoted from several sources.

According to the book establishment of the Business Regulations Hotel Business Regulation (1992:2) is stated that: hotel guests are persons who stay and or use other services provided by the hotel. Hotel guests are further, Paul B. White and Helen Beckley (1975:1) in his book Hotel Reception explains the following guests:

  • Hotel guests are the most important people in the hotel
  • Hotel guests are not dependent on us, but we depend on hotel guests
  • Hotel guests are not the ones who interfere with our work, on the contrary, it is our goal and hope.
  • We do not do good by serving hotel guests, but you do well by giving us opportunities to serve.
  • Hotel guests are not foreigners to us but it is an integral part of our business.
  • Hotel guests are not un-soulless stuff, hotel guests have a feel of emotion and with bias and prejudice as we are too.
  • Hotel guests should not be opposed, because our arguments do not bring profit.
  • Hotel guests will convey their wishes to be served with reciprocal benefits.


Hotel Guest Roles For a Hotel

Based on the above definition that how important a guest is for a hotel. Therefore, the most important factor is how to provide PRIME service to every guest who comes to the hotel.

All hotel employees should instill in his mind that in serving, the comfort of every hotel guest is paramount. As such, the hotel's leadership and staff must try to attract and bring guests to the hotel, serving hotel guests satisfactorily the hotel's guests stay at the hotel, and strive for guests to come back again in the future to stay and Stay at the hotel.

8. Hotel Guest Types

As explained above that a hotel guest is an integral part of the business of a hotel. Therefore, a guest deserves to expect and get a professional service from a hotel.

Each hotel guest wants to have something that exceeds the value of their pay. To do so, a receptionist does not make the guest have the impression that the price is not worth the pay. In general, the types of hotel guests staying in a hotel can be classified as follows:

1. Domestic Tourist
Guests of this domestic tourist-type hotel are local tourists or areas that live or stay in a hotel, such as weekends, special functions, and or for other activities.

2. FITS (Free Independent Travelers)
Hotel Guest type FITS or free independent travelers is a guest who travels individually. And it is not tied to one company or group. Usually this type of guest make a room reservation directly to the hotel and generally only reserve room only

3. GITs (Group Inclusive Tours)
This type of GITs guest or group inclusive tour is a hotel guest who travels simultaneously with the Package Tour. Usually this type of hotel guests, if traveling with an intermediary travel agent, in connection with the accommodation (hotel or accommodation), eating, drinking, is arranged by the travel agent in question because they already bought in the form of a package.

4. SITs (Special Interest Tours)
Hotel guest SITs or special interest tours is a type of guest who visit a place, usually with special purpose such as visiting tourist attractions and others.

5. CIPs (Commercially Important Persons)
Guests of this hotel are executive hotel guests of a large company who always travel and stay in a luxurious hotel. Usually the room reservation is done by a secretary.

6. SPATTs (Special Attention Guests)
The type of hotel guest of SPATTs or special attention guests are hotel guests who need more attention or special attention, such as a long-lived guest in a hotel, sick guest hotel, aged hotel guest, or a hotel guest Defects and other hotel guests.

7. VIPs (Very Important Persons)
Hotel guests of VIP type or Very Important Persons are hotel guests considered important in a hotel, such as: Selebrities, guests staying in expensive rooms, government officials, executive of the company, frequent guests Stay at hotels and more.

8. Regular Guest
Hotel guests of this type are hotel guests staying in a hotel generally staying in a hotel without making a reservation in advance. Examples are: businessman. or business travellers. Regular guest is often also referred to as the term Walk in Guest.

Although there are differences in terms of the types of guests as outlined above, this does not mean to differentiate the treatment in serving hotel guests. Every hotel guest who comes (check-in) to the hotel deserves Prima service by the hotel. Therefore, a hotel receptionist should always remember that each guest is privileged (every guest is Special one).

Conclusion

With a view like that a receptionist will get a good feed back from every guest. Thus, the professional attitude of a receptionist is indispensable in connection with the service it gives to every guest who comes to the hotel.

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